COVID-19 - STAY SAFE, KEEP YOUR SKIN CLEAN AND PROTECTED. #NOLEOFAM: WE ARE STILL FULFILLING AND SHIPPING ORDERS.

FAQs


OUR PRODUCTS

What’s in NOLEO® Diaper Cleanser and Moisturizer?

NOLEO® Diaper Cleanser and Moisturizer contains only 5 natural ingredients (excluding water) that each serve an important purpose in cleaning, moisturizing, and nourishing your baby’s skin. For more information on the purpose of each ingredient, click here.

Can it be used to clean POOp?

Yes, NOLEO® Diaper Cleanser and Moisturizer should be used to clean all soiled diapers for the best results. We recommend you remove as much of the poop as possible with the diaper first. Then, use our organic cotton pads or a reusable cloth wipe with NOLEO 3-in-1 Diaper Cleanser & Moisturizer as necessary to clean and protect the diaper area.

Are NOLEO® organic cotton pads made of 100% pure organic cotton, and certified as such?

YES, our cotton pads are made of 100% organic cotton and follow the Global Organic Standard ("GOTS"). We are organic certified by OneCert.

My baby’s skin looks greasy after application; is that normal?

This appearance is normal and intended. The sheen you see means your baby’s skin is being continually moisturized in between changes. This thin layer of product left behind serves as a protective barrier between the skin and urine or stool, shields skin from potential irritants, and reduces friction with the diaper.

How long does a bottle last?

This depends on the age of your baby and number and size of daily diapers. We recommend using only the product that is necessary for each change. A bottle would replace on average up to 150 regular baby wipes. Click here to see in more details how long a bottle would last on average.

What is the shelf life of a bottle?

A bottle should be used within 3 months of opening as we did not add any preservatives to our formula. The shelf life of our bottles before opening is 3 years from the manufacturing date. The expiration date of your product is printed on the bottom of the bottle.

What happens if I don’t shake the bottle?

The formula includes beeswax as a natural stabilizer to avoid the separation of ingredients. If you don’t shake the bottle, there is no risk to baby, but you may note some product separation on the pad.

How does this compare to competitor products made at home?

NOLEO® products are professionally manufactured in France, with the highest level of quality control. This significantly reduces risks often associated to human error during production. Also, the formula has been tested rigorously to ensure its safety and to reduce risks of contamination. Because NOLEO® was founded by engineers, focus has been on ensuring the safety, quality, and science-based purpose of every product it creates.

SUBSCRIPTION

CAN I MODIFY MY SUBSCRIPTION?

After 1 month, change however, whenever. Pick the subscription that best meets your family's needs.

Free shipping | Save 5% at every delivery | Cancel anytime

How do i modify the products i receive on my subscription?

You may change your current subscription at any time. To do so, follow these three steps:

Step 1: Head over to the Subscriptions section of your account dashboard.

Step 2: Choose the item you would like to change.

- To modify the subscription of a product, click on "Edit"
- To cancel the subscription of a product, click on "Cancel"
- To add a new product to the subscription, click on "Add Product"

Step 3: Double-check and then confirm the change you’re making to the subscription with the “Save Subscription Changes.”Text

CAN i modify other order PARAMETERS?

Step 1: Head over to the Subscriptions section of your account dashboard.

Step 2: Choose the item you would like to change and click on "Edit".

Step 3: Choose the parameter you would like to modify and click on "Change" (eg: "Change Product Quantity").

Can i pause my subscription?

Going on vacation? Too much NOLEO at home and need to hit pause? Just want to take a break? No need to cancel. It’s easy to skip one or more shipments.

3 steps…

Step 1: If you haven’t already, log in to your account.

Step 2: Head over to the Subscriptions section of your account dashboard and click the ‘Edit’ button. You can also skip a specific delivery date by clicking on the "Delivery Schedule" section of your dashboard.

Step 3:  The choice is yours:

  • Skip Next Shipment: Skip just your next scheduled shipment
  • Pause my subscription until…: Pause your subscription by choosing a date on which you want it to automatically resume

And voila! The subscription is now paused and will automatically resume on the date indicated!

REFER-A-FRIEND

HOW ARE CASH REWARDS PAID OUT?

We are using a company called ReferralCandy for our referral program. ReferralCandy will handle payment of cash rewards to our customers via PayPal.

For cash rewards to be paid out, you will need to provide your PayPal email address to ReferralCandy. ReferralCandy will use the email address you use when creating your referral link as the email address associated with your PayPal account.

Any rewards due to you (via PayPal) will be paid out by ReferralCandy once a month. Cash rewards will be paid out during the first week of the month following the referred purchase. e.g. Referred purchase made on 9/16 -> Cash rewards paid out during the first week of October

IMPORTANT NOTE - Cut-off date: For referred purchases made on or after our Invoice Date which is on the 20th of each month, the cash reward will be paid out two months later. e.g. Referred purchase made on 9/20 or later in September, the cash reward will be recorded on 10/20 and paid out on your PayPal account during the first week of November.  

 

WHAT HAPPENS IF YOU DO NOT HAVE A PAYPAL ACCOUNT (TO SEND CASH REWARDS TO)?

ReferralCandy sends cash referral rewards to you through PayPal. In the event that you do not have a PayPal account, you will still be able to claim the cash referral reward in the following manner:

1.ReferralCandy will send cash to the email address you provided when you created your referral link
2.You will get an email from PayPal letting you know that you have received funds
3.In the email, if you do not have a PayPal account, you will be instructed to open a PayPal account to receive funds into your PayPal balance.

You can also refer to the "How to receive money" section of PayPal's website for details.

NOTE - PayPal restrictions regarding Cash Rewards: PayPal regulations prevent us from sending money to PayPal accounts that are categorized as Non-Profit Organizations (NPOs). You should ideally set up a Personal PayPal account to receive the rewards. Please ensure that your PayPal account is set up in the United States to ensure that you will be able to receive your rewards.

IS THE $5 CASH REWARD ONLY FOR NEW CUSTOMERS?

YES, the $5 cash back is only for NEW customers we get but there are no limits to how many referrals you can make.

For instance, if we get 20 new customers from your referral link(s), then you would receive 20 x $5 = $100 back and each new customer would receive $5 OFF their purchase regardless of how much they spend on our site.

WILL I RECEIVE A REWARD IF MY FRIENDS REFER SOMEONE ELSE (I.E. TIERED REWARDS)?

At the moment, ReferralCandy is only able to assist with 1 tier referral programs.

Therefore, we can only reward you for your direct referral to a friend, but won't be able to reward you when your friend refers someone else. Your friend referring someone else will have their own referral link(s) and receive their own cash rewards.

ARE SUCCESSFUL REFERRALS DETECTED AUTOMATICALLY?

Yes, the ReferralCandy app monitors and detects* successful referrals automatically.

*As an advocate you will receive a unique referral link that you can share with your friends. The clicking of this referral link by a friend, combined with the tracking code placed on our purchase completed page and the purchase information sent to ReferralCandy, enables the tracking of successful referrals.

After a successful referred purchase has been placed by one of your friends and fulfilled by us, you will receive a confirmation email in your inbox (same PayPal email provided when you created your referral link).

On this email, you will have a link you can click to “Track Your Rewards”.

The screenshot below shows you what information you will be able to see in your referral account.


Can't find what you are looking for?
Feel free to use our chatbot or email us at info@noleocare.com


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